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Faithaaa Age:29
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Motto
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Teaching Experience
3 years of online English teaching experience
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Faithh Age:34
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Motto
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Teaching Experience
ESL teacher for 8 years
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Faithy Age:33
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Motto
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Teaching Experience
ESL teaching for 3 years
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Fatimaa Age:
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Motto
That which does not kill us makes us stronger
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Teaching Experience
Administrative and Operations Assistant
August 2008 – December 2011
Geo – Chem Far East Pte Ltd. (Singapore)
In charge of overall departmental duties such as liaising with clients, coordinating with other departments, setting survey schedules, preparing certifications and reports, maintaining proper file management, ordering office supplies, ensuring the accuracy of invoices/delivery orders and other ad hoc duties;
Enhanced business prospects by taking initiative in improving customer service satisfaction and offering the clients competitive rates, thus becoming instrumental in gaining 64% sales increase from 2009 – 2010 and 27% on the 1st quarter of 2011.
ESL Instructor
February 2008 – May 2008
Ildaeil – Edu Inc.
Conducted online English classes to Korean students with various learning levels e.g, Beginner, Intermediate and Advanced;
Used different online teaching strategies like effective discussions, gauging students’ comprehension by their listening skills, and teaching grammar and vocabulary through story – telling and book recitations.
Customer Account Manager
May 2006 – April 2007
Sutherland Global Services, Inc.
Experienced processing US – based clients’ request for fund transfers, setting up accounts, and managing their finances online;
Responsible for proper turnover of pending request for fund transfers/ account histories/ release of authorizations to the designated department. Ensured privacy of every account by verifying proper second level security.
Technical Support Specialist
January 2006 – May 2006
West Contact Services, Inc.
Provided professional assistance to U.S. – based taxpayers in filing their taxes accurately online. This includes computation, guidance in online tax preparation as well as referral to the proper government agencies.
Project Trainer / Customer Service Representative
November 2003 – January 2006
Advanced Contact Solutions, Inc.
Trained new agents, existing employees and senior operations supervisors on language and phone skills;
Measured employees’ product knowledge and communication skills by monitoring phone transactions and grading their quality performance based on the department’s quality guidelines.
Research Assistant
November 2002 – March 2003
Mindanao Center for Research and Extension Services
Assisted in conducting seminars on personality development and leadership skills; Wrote articles / pamphlets and translated self-help books in the Maranao vernacular for the benefit of students and local residents.
Teaching Assistant
March - May 2000 / June – October 2002
Mindanao State University
Conducted classes for students taking English 1 and 3 (College Freshman English and Speech Improvement) and MSU – College Bound Program.
Helped incoming University students to cope up with the curriculum by providing them advanced English lessons (literature, linguistics, speech and drama).
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